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IT Service Management Toolkit Vol. 1
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes; part of a more comprehensive ITSM Toolkit.
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Supported OS
Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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Business::Other
Service Level Agreement, SLA, ITIL, ITSM, Service Management, OLA, UC, IT, Service Catalog, MOF